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Shipping & Returns
It's important to us that you receive your goods quickly and in excellent condition so that the quality that we work so hard to achieve is maintained and you're able to enjoy your goods as soon as possible. Orders are processed and dispatched within 24 hours of being received (during weekdays) and arrive approximately 2 – 10 working days from dispatch depending on the address location.
SHIPPING FEES
The standard domestic shipping rate Australia wide is $7.95 and Express Post is $14.95 (up to 3kg). We offer FREE domestic shipping on orders over $120, or if you choose any of the monthly subscription options available (Australian residents only).
Currency:
All prices are listed and charged in Australian Dollars (AUD). You can change to your local currency by clicking on the currency icon in the top right hand corner. Please note, the checkout figure will always revert back to Australian Dollars. Sometimes this will seem as though the price has increased, however this isn't so, as the AUD is low compared to most of our international friends. The easiest way to understand the difference, is for example, when you spend USD$100, you get approx AUD$150 worth of value :)
Freighters:
We utilise domestic and international Australia Post services.
Delivery:
Goods will be delivered to the address specified on the order. If no one is home, a card will be left in your letterbox and you can acquire your package at your earliest convenience. All parcels have tracking by Australia Post.
International shipping:
Shipping is automatically calculated by weight and destination. The arrival time of your parcel is directly aligned to the distance from Australia. Please note, we do not take any responsibility for customs charges at the destination country and encourage you to look into these charges prior to purchasing. We also do not accept responsibilityfor the parcel once it leaves Australian shores, so please also consider this before purchasing.
Import taxes:
You may have to pay import taxes and/or customs duties. These charges are separate from your shipping charge and SuperCells is not responsible for any of these charges. Once your order has arrived in your country you may be notified of a custom charges and we will not accept a return order in exchange for a refund. Please order carefully and check possible customs charges prior to ordering as we don't want you to feel let down when we are unable to pay it for you.
Declaration of value and product description:
Due to international laws, we will state the full value of your order on the shipping label, minus the shipping charge. You will receive an order confirmation after the sale has been processed. The order form will indicate the name of each product you ordered, the quantity of each item and the total cost, including the shipping charge.
Customs Info:
SuperCells will not be liable for packages refused or held by customs for delivery. Our products are natural and contain no banned substances, however if you feel there may be an issue, contact your Customs Office and ask about import regulations and restrictions before placing your order.
RETURNS
We accept the return of any product which is damaged or does not match the description of what you ordered (ie the wrong product has been sent). Item colours may differ on different computers so this will not arrant a return. Please contact us at support@mysupercells.com within 48 hours of receiving your goods if the package is incorrect or damaged. We will not accept returns due to a change of mind, or because you have had to incur a customs charge.
You will be issued a return address of where to send your goods and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.
Please note that every effort is taken to ensure that we pack your order as safely as possible, however damage does occur from time to time which is out of our control.
Thank you for your patience and co-operation in the event of a breakage or error with your parcel.