FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.


Delivery charges will depend on how much you spend. We offer $9.90 flat rate shipping for orders under $100 (within Australia). Free shipping is available on all orders over $100, plus all subscriptions (Australian orders only). Express shipping is available for $14.95.
We are pleased to accept payments from a number of trusted companies. These included PayPal, and major credit cards, Visa, MasterCard & American Express through Stripe’s payment gateway. We also accept Bitcoin payments.
Orders are processed and dispatched within 24 hours of being received (during weekdays) and arrive approximately 2-10 working days from dispatch depending on the address location.

For major cities, you can expect your package to arrive in 2-5 working days.

For regional locations, 5-10 working days.
We use industry standard 128-bit encryption. Our Secure Server Software locks all critical information passed from you to us, such as personal information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

SuperCells does not capture or store your credit card information at any time – even temporarily. We partner with PayPal & Stripe who have industry-leading, highly secure credit card processing facilities.

All payments are made directly to the Bank through the payment gateway. No part of the SuperCells site has any access to your credit card information, giving you additional peace of mind.
Once we’ve received your order and payment has been received, you’ll receive an email to confirm your order has been placed and payment received.

We’ll then send you another email once we’ve shipped your order.
Yes, you will receive an Order Invoice including your receipt once payment has been received.
International orders are priced by zone. We have discounted the actual shipping cost to make it more cost effective. All orders will have a tracking number.

The zones are as follows:

Zone 1 (NZ, Singapore, South East Asia) – $14.95
Zone 2 (USA, UK, Western Europe) – $19.95
Zone 3 (Africa, Eastern Europe) – $24.95

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