CONTACT US – SUPERCELLS

FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.


Delivery charges will depend on how much you spend. We offer $5.95 flat rate shipping for Australian orders under $100. Free shipping is available on all orders over $100, plus all subscriptions (Australian orders only). Express domestic shipping is available for $14.95.
We are pleased to accept payments from a number of trusted companies. These included PayPal and Visa, MasterCard & American Express through Stripe’s payment gateway.
Orders are processed and dispatched within 24 hours of being received (during weekdays) and arrive approximately 2-10 working days from dispatch depending on the address location.

For major cities, you can expect your package to arrive in 2-5 working days.

For regional locations, 5-10 working days.
We use industry standard 128-bit encryption. Our secure server software locks all critical information passed from you to us, such as personal information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

SuperCells does not capture or store your credit card information at any time – even temporarily. We partner with PayPal & Stripe who have industry-leading, highly secure credit card processing facilities.

All payments are made directly to the bank through the payment gateway.
Once we’ve received your order and payment, you’ll receive an email to confirm your order has been placed.

We’ll then send you another tracking email once we’ve shipped your order.
Whilst you can change to your local currency to explore our range, the checkout process will always require a local currency conversion to make the final transaction. For some countries it may appear as though you’re paying more, however it’s a simple currency conversion and you're paying the exact same amount.
International orders are priced by zone and weight. We have discounted the actual shipping cost by $5 to make it more cost effective for you. All orders will have a tracking number.

The zones are as follows:

Zone 1 (NZ, Singapore, South East Asia)
Zone 2 (USA, UK, Western Europe)
Zone 3 (Africa, Eastern Europe)

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388/10 Albert Avenue, Broadbeach 4218

Queensland, Australia

Email: support@mysupercells.com