Alkaline water is any water that has a pH level of above 7. VYV Alkaline Water has a pH of 9-9.5. The filtered water becomes alkaline and is infused with electrolytes, which are vitally important to your body.
Drinking water from a VYV Alkaline Water jug will help neutralise acidity in the body, which is a major cause of disease.
Effective hydration is your foundation for a long and healthy life.
It is important to us that you receive your goods quickly and in excellent condition so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible. Orders are processed and dispatched within 24 hours of being received (during weekdays) and arrive approximately 2 – 10 working days from dispatch depending on the address location* (see shipping table below for full details).
The standard domestic shipping rate Australia wide is $9.90 and Express Post is $14.95. We offer FREE Domestic Shipping on Orders over $100, or if you choose any of the subscription options available.
All prices are listed and charged in Australian Dollars (AUD).
We utilise Australia Post services and Fastway Couriers.
Goods will be delivered to the address specified on the order. If no one is home, a card will be left in your letterbox and you can acquire your package from your local post office at your earliest convenience. All parcels have tracking by either Australia Post or Fastway.
We use Australia Post standard tracked postal service for international shipping. The cost is automatically calculated by weight and destination. The arrival time of your parcel is directly aligned to the distance from Australia. Please note, we do not take any responsibility for customs charges at the destination country.
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and SuperCells is not responsible for any of these charges.
Due to international laws, SuperCells will state the full value of your order on the shipping label, minus the shipping charge. You will receive an order confirmation after the sale has been processed. The order form will indicate the name of each product you ordered, the quantity of each item and the total cost, including the shipping charge.
SuperCells will not be liable for packages refused or held by customs for delivery. Our products are natural, however, if you feel there may be an issue, contact your Customs Office and ask about import regulations and restrictions before placing your order.
We accept the return of any product which is damaged or does not match the description of what you ordered. Please contact us at firstname.lastname@example.org within 48 hours of receiving your goods.
You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.
Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time which is out of our control.
Thank you for your patience and co-operation in the event of a breakage or error with your parcel.